7.1 All delivery charges displayed on the website are guidelines. Final delivery charges will be confirmed before despatch and processing of the Order. The Seller will not deliver to addresses outside of mainland United Kingdom.
7.2 The Products the Buyer orders will be delivered to the address specified in the order unless otherwise agreed in writing by the Buyer and the Seller.
7.3 Goods will be deemed to have been delivered once delivered to the specifed address as detailed in clause 7.2 and the Seller will not be liable to the Buyer for non-delivery of the Products. The Seller does not need to satisfy itself that the person accepting delivery at the specified address is the Buyer (or authorised by the Buyer to accept delivery of the Goods).
7.4 Dates and times quoted for delivery are approximate only. The Seller shall not be liable for any direct, indirect or consequential loss, costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods.
7.5 Generally, where an order contains more than one item all items will be delivered at the same time once all items are available.
7.6 Where a delivery date has been agreed with our carrier but the Buyer is not present to receive the delivery, the Seller reserves the right to charge the Buyer a minimum of £25 to cover the cost of the failed delivery.
7.7 If the Products ordered by the Buyer are not available or discontinued and the Seller is unable to deliver them to the Buyer within 60 days (or any other time limit agreed by the parties), the Seller shall inform the Buyer of this; cancel the Contract; and reimburse any sums paid by the Buyer (or which has been paid on the Buyer's behalf) under the Contract to the person by whom payment was made no later than 30 days after the due date for delivery of the Goods under the Contract.
7.7 Any liability to the Seller for the non-delivery of Products shall be limited to replacing the Products within a reasonable time or issuing a respective credit note/ refund raised for such Products.
7.8 The quantity or content of any consignment of Products as recorded by the Seller upon dispatch shall be conclusive evidence of the quantity or content received by the Buyer on delivery unless the Buyer can provide conclusive evidence proving the contrary.
7.9 Time for the delivery shall not be of the essence. The Products may be delivered by the Seller in advance of the quoted delivery date.
7.10 Deliveries made by national carriers will be delivered by one man and delivered to your front door.
7.11 All goods must be signed for, We are unable to deliver to unattended premises or outside of customer addresses.
7.12 We do not accept any blame or liability for customers removing or disposing of old beds or mattresses prior to delivery. We do advise that customers only dispose of old goods after acceptance of the new goods been delivered.
7.13 Postcode areas AB31 - 38, AB41 - 56, FK19 - 21, H5, IV1, IV3 - 56 cannot be delivered on a next day basis.
7.14 Deliveries made to business addresses will have the customers authority for anybody in the building to accept goods on the customers behalf. Bedstar will accept no responsability once the goods have been signed for at the requested address.
7.15 For Items that are In Stock deliveries can take between 3 - 21 days depending on your location in the country and the type of item ordered.
7.16 All products that are available on a 'next day' delivery service will be delivered by a 1 man logistics company. The services used will only deliver the ordered items to the front door of the designated delivery address. This means that if you reside in an apartment or a block of flats, the delivery driver will deliver to the lobby of the building only. Please understand that the logistics companies that offer a 'next day' service are not insured to enter a private premises. Please be aware that if you purchase a product on a 'next day' delivery service and require assistance with the positioning of the product, you must arrange the assistance yourself..
7.17 If you have any specific delivery requirements prior to ordering please contact bedstar on 0870 232 5550 or email enquiries@bedstar.co.uk to confirm we can meet your requirements.
7.18 Bedstar/ contracted deliverers will not remove existing pieces of furniture to help make room for newly delivered products. Likewise, old pieces of furniture will not be taken away. The customer must take the responsibility to organize the removal and disposal of unwanted furniture.
7.19 Bedstar and our contracted deliverers if requested by the customer will assist the customer in taking the order into the premises, to the appropriate room. However, prior to delivery permission must be sought by Bedstar and if agreed, both Bedstar/ the contractor and the personnel of Bedstar/ the contractor will not accept liability for any damage both to the delivered product and to the customers property, (including all types of fixtures, fittings and building structure), whilst assisting the customer with such a request. The customer must solely take responsibility for this action. Any consequent damage should fall under the customer's household insurance.
7.20 If Bedstar agrees to such a request, there will be no additional charge. It will be expected that the passageway and the necessary room(s) will have been cleared in order to make way for the order.
7.21 Bedstar/ third party contractors will not assemble any orders even if requested to do so. The assembly of orders is the responsibility of the customer.Preparation for delivery: Customers are advised when accepting goods to have protective sheets available as the goods been delivered may have transferred through a number of warehouses and delivery vehicles. Bedstar will not accept any liability for any damaged caused.